Applies to all orders placed on Whole Melt Extracts Official

Last Updated: June 2026

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

During periods of high order volume, processing times may be slightly delayed. Customers will be notified of any significant delays affecting their orders.

Shipping & Delivery

Delivery times vary depending on the destination and shipping method selected during checkout. Once an order has been shipped, customers will receive tracking information via email.

Please note that estimated delivery dates are not guaranteed and may be affected by carrier delays, weather conditions, or other circumstances beyond our control.

Order Tracking

When your order is shipped, a tracking number will be sent to the email address provided during checkout. Customers can use this tracking number to monitor shipment progress.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided at checkout.

If you notice an error in your shipping information, please contact us immediately before your order is processed.

Lost or Delayed Shipments

If your package is significantly delayed or appears lost in transit, please contact our customer support team. We will work with the shipping carrier to investigate the issue and assist in resolving it.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the packaging and product. We will review the claim and determine an appropriate resolution.

International Orders

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities. These fees are not included in product prices or shipping costs.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team through our Contact Us page.

Thank you for choosing Whole Melt Extract Official.